Terms & Conditions

These Terms and Conditions apply to all purchases from our website. Please read them carefully before placing an order.


Our prices are set out on our website in pounds sterling and are inclusive of United Kingdom-rated VAT where applicable.

Prices remain in force until we publish new prices on our website. Delivery charges may apply and are displayed during the order process.

Whilst we try to ensure that all prices on our website are accurate, mistakes can sometimes occur. If we discover an error in the price of products you have ordered we will contact you as soon as possible and give you the option of either reconfirming your order or cancel it.

If we are unable to contact you we will treat the order as being cancelled. If the order is cancelled, we will refund any money that we have taken from you.


All orders are subject to availability of products. In the rare occurrence your items are not available we will notify you (where possible) and, if we have received the price and the delivery charges of the unavailable products, we will refund them to you.


We have taken reasonable care to ensure the accuracy of the content on our website, however, in accordance with the applicable laws, we disclaim all warranties (express or implied) as to the accuracy of the information contained in any of the material on our site.


We aim to personally deliver all orders to your school (term time) free of charge. Orders made outside of school term will be delivered via post or courier depending on size starting at a charge of £3.95.

Right of Cancellation

The United Kingdom’s Distance Selling Regulations 2000 provide you with a right to cancel your order for products on the day of order before it has been dispatched.

Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error, or if the item is faulty.

If you wish to cancel your order email us [email protected] with details of your cancellation and we will contact you about the best way to return the products.

Until you have returned the products to us, you must keep them in your possession and take reasonable care of them. We will credit the price of the cancelled products to you.


If you are not completely satisfied with your purchase, do not worry – simply return it to us as soon as possible. We will exchange or refund any purchase, subject to it being in re-sellable condition within 30 days of purchase, we ask where possible to please have the original packaging and labels attached.

If you need to return something, please complete our form on the Contact Us section of our website. You will be given the option to return the products via school or collection/post. If you have any queries, you can email us on [email protected]

Exchanges or refunds outside this period will be at the discretion of KL Schoolwear. This Returns Policy does not affect your statutory rights as a consumer.


If products we deliver to you are not as ordered or are damaged, defective or of incorrect quantity you should contact us within 14 days of delivery. We will replace the incorrect, damaged or defective products or make good the shortfall in quantity or, at our option, credit the price and delivery charges of those products to you.

If you do not receive products ordered you should notify us within 28 days of the date of your order. We will deliver the products ordered or, at our option, credit the price and delivery charges of the non-delivered products to you, or if we have not accepted your order and have been unable to contact you, we will notify you of the reason for non-acceptance.

Nothing in these Terms and Conditions shall be construed to exclude or limit any rights you may have as a consumer to the extent that such liability and rights may not be excluded or limited under applicable statute or law.


If any of these Terms and Conditions are unenforceable it shall not affect the enforceability of the rest of these Terms and Conditions.

Third-Party Rights

We may transfer our rights under the contract, but otherwise nothing in these Terms and Conditions shall give any person who is not a party to the contract any benefit or any right to enforce any of the terms of the contract.

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